Return and Refund Policy

At Artic Secret, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.
• Proof of purchase (order number or receipt) is required.

How to Start a Return

To initiate a return, please contact us at articsecret.com@gmail.com within 14 days of receiving your order.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at articsecret.com@gmail.com with photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you would like to exchange an item, please contact us at articsecret.com@gmail.com and we will provide further instructions.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: articsecret.com@gmail.com