Shipping Policy

Thank you for shopping with Artic Secret. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Norway: 5–12 business days
• Europe: 7–15 business days
• International: 7–20 business days

Delivery times are estimates only and are not guaranteed. Delays caused by customs, weather conditions, carriers, or other circumstances beyond our control may occur.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed.

From time to time, we may offer free shipping promotions. Any applicable free shipping offers will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the customer.

Artic Secret is not responsible for delays caused by customs clearance procedures.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery period, please contact us at articsecret.com@gmail.com and we will assist you in locating your shipment.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect shipping addresses, or events outside our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, additional shipping fees may apply for reshipment.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: articsecret.com@gmail.com